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Group tickets: How to upload and check in group tickets

Here we show you how to upload group ticket sales data and the check-in routine.

Written by Anthony Sergeant
Updated over a week ago

Prepare your spreadsheet

Your CSV or Excel file must include two columns for group bookings:

  • Group column - Mark each group lead's row with the word True.

  • Plus ones column - Enter the number of additional guests as a number (e.g. 3 for three extra guests).


Import the data

  1. During the column matching step, match your group column to the Is Group option (in the advanced section).

  2. Match the additional guest quantity column to the Plus 1's option.


Check in on the app

All group members present

Scan the lead guest's barcode. All additional guests are checked in automatically.

Some group members not present

  1. Tap the lead guest name displayed after the scan.

  2. Use the minus (-) plus one toggle to reduce the checked-in count by the number of absent members.

  3. Tap the back button to return to the guest list.

Late group member arrivals

  1. Search for the lead guest name using the search bar.

  2. Tap their name to open their profile.

  3. Use the plus (+) button to admit the late arrival.

  4. Tap the back button to return to the app.

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