Problem ticket scanning - Search and admit a ticket by barcode number search

You can manually search by a tickets barcode number when a printed ticket is damaged and cannot be scanned successfully.

Written by Sally Howe
Updated over a week ago

Select the Can't scan ticket link in the header of the Scan page.
Select the Search by barcode option from the onscreen pop up.
Enter the barcode number and select OK. Please note - For speed of use you can enter the first few digits only ( i.e the first 5 or 6) and your search results will short list tickets based on the digits.
Tap the correct ticket from the displayed list to manually check them in.