Problem ticket scanning - Search and admit a ticket by barcode number search
Problem ticket scanning - Search and admit a ticket by barcode number search
You can manually search by a tickets barcode number when a printed ticket is damaged and cannot be scanned successfully.
Written by Anthony Sergeant
Updated over a week ago
- Select the Can't scan ticket link in the header of the Scan page.
- Select the Search by barcode option from the onscreen pop up.
- Enter the barcode number and select OK. Please note - For speed of use you can enter the first few digits only ( i.e the first 5 or 6) and your search results will short list tickets based on the digits.
- Tap the correct ticket from the displayed list to manually check them in.