Additional characters are sometimes added into your barcode output data supplied by your ticketing or registration platform. Ordinarily this would cause a failed scan due to the barcode data not matching the barcode image.
We have added a check-in app command routine to achieve a successful scan even if your data has extra characters within the code string (the barcode number).
Here's how to set up a command:
Log into your event on the Qflow check-in app
Go to the Settings tab (far right tab)
Select the text command link in the page header
Type into the command format into the command field:
Command format
Start by adding the text bmap
Add a space and then add an ID name for the command, such as the name of the ticketing company.
Add a space after the ID name and then add the number of characters you would like to ignore from the beginning of the barcode number.
Add another space after the first number and add the number of characters you would like to ignore from the end of the barcode number.
Example command - bmap TicketShop 3 1
Now select the blue Go button to add the command.
Return to the Scan screen and commence scanning.
Amending saved commands
To delete a command add - bmap clear (space) your ID name
To delete all commands add - bmap (space) clear
Show all current commands add - bmap (on its own)