Step 1 - Locate the Event
Log in to your Web Dashboard.
Open the relevant event.
Click the blue “More” button on the far right.
In the pop-up window, select Capacity Monitoring.
Step 2 - Enable Capacity Monitoring
A new pop-up window will appear.
Turn on the Capacity alert function via the top right grey toggle button.
Step 3 - Set Alert Interval
Open the Interval drop-down menu (top right)
Select how often you’d like to receive capacity alerts.
Available options: 10 min | 15 min | 30 min | 60 min.
Step 4 – Add Notification Recipients
Click Add Recipients.
In the Email field, enter the email address of the person who should receive alerts.
(Optional) In the Phone field, enter the recipient’s mobile number for WhatsApp notifications. Make sure to select the country of origin before entering the number.
In the Delivery field, choose the preferred notification method:
Email Only
Email + WhatsApp
WhatsApp Only
Click Save Settings to apply your changes.
Step 5 - Confirmation
Once saved, the system will automatically send email and/or WhatsApp alerts to all listed recipients at the selected interval.
Email & WhatsApp Capacity Alerts Set up
Email is required for all recipients. When you add a phone number and select WhatsApp delivery, new recipients will receive an onboarding email with a QR code to activate WhatsApp notifications. Existing recipients can use the "Resend" button to receive the setup instructions again.
Email & WhatsApp Capacity Monitoring Alert
Tips
You can edit or remove recipients at any time by revisiting the Capacity Monitoring settings in your event dashboard.
Ensure all phone numbers include the correct country code.
If alerts are not received, check your spam folder and/or that you have accepted WhatsApp's terms of use policy.
Please note - Capacity Monitoring Alerts is only available with a Professional subscription.