Capacity monitoring sends periodic alerts with your event's current headcount to specified recipients via email and/or WhatsApp.
Locate the Event
Log in to your web dashboard.
Open the relevant event.
Click the blue More button on the far right.
Select Capacity Monitoring from the pop-up.
Enable Capacity Monitoring
In the capacity monitoring pop-up, turn on the toggle in the top right corner.
Set the Alert Interval
Open the Interval dropdown (top right).
Select how often you want to receive alerts: 10 min, 15 min, 30 min, or 60 min.
Add Notification Recipients
To receive updates and alerts, you can add notification recipients using SMS, WhatsApp, or Email.
Add a Recipient
Click Add Recipients
Choose a Notification Method
You can add recipients using one of the following options:
1. SMS
Select the correct country code from the dropdown
Enter the recipient’s mobile number
2. WhatsApp
Select the recipient’s country of origin
Enter their mobile number in the Phone field
3. Email
Enter the recipient’s email address
Save Your Changes
Click Save Settings to apply and store your recipients
Your selected recipients will now receive notifications based on your configured settings.
Confirmation
Once saved, the system automatically sends email and/or WhatsApp alerts to all listed recipients at the selected interval.
WhatsApp Setup for Recipients
Email is required for all recipients. When you add a phone number and select WhatsApp delivery, new recipients receive an onboarding email with a QR code to activate WhatsApp notifications. Existing recipients can use the Resend button to receive setup instructions again.
Email and WhatsApp Capacity Monitoring Alert
Tips
Edit recipients - You can edit or remove recipients at any time from the Capacity Monitoring settings in your event.
Country codes - Ensure all phone numbers include the correct country code.
Missing alerts - If alerts are not received, check your spam folder and confirm that you have accepted WhatsApp's terms of use.
Note - Capacity monitoring alerts are only available with a Professional subscription.