Step 1 - Locate the Guest
Log in to your Web Dashboard.
Open the relevant event.
Use the search bar to find your guest.
Click on the guest’s name in the search results to open their Guest Profile.
Step 2 - Enable Arrival Alerts
Within the guest profile, click the Arrival Alerts icon (found above the Title / Prefix field).
A pop-up window will appear.
Turn on the Arrival alert function via the top right grey toggle button.
Step 3 – Add Notification Recipients
Click Add Recipients.
In the Email field, enter the email address of the person who should receive alerts.
(Optional) In the Phone field, enter the recipient’s mobile number for WhatsApp notifications. Make sure to select the country of origin before entering the mobile number.
In the Delivery field, choose the preferred notification method:
Email Only
Email + WhatsApp
WhatsApp Only
Click Save Notifications to apply your changes.
Step 4 - Confirmation
Once saved, the system will automatically send an instant email and/or WhatsApp alert to all added recipients whenever that guest is checked in.
Email & WhatsApp Arrival Alerts for Guests Set up
Email is required for all recipients. When you add a phone number and select WhatsApp delivery, new recipients will receive an onboarding email with a QR code to activate WhatsApp notifications. Existing recipients can use the "Resend" button to receive the setup instructions again.
Email & WhatsApp Notification
Tips
You can edit or remove recipients at any time by revisiting the Arrival Alerts for Guests settings in your event dashboard.
Ensure all phone numbers include the correct country code.
If alerts are not received, check your spam folder and/or that you have accepted WhatsApp's terms of use policy.
Please note - Arrival Alerts is only available with a Starter or Professional subscription.