Help Center
The Help Center is a customizable support page served at /help/app. It is accessible from both the check-in app and the web dashboard, and can be branded for enterprise clients.
What It Is
The Help Center is a standalone HTML page that displays support documentation, guides, and reference information for your team and app users. It supports dark and light themes, section visibility controls, and full branding customization.
Accessible at /help/app - a direct URL that works from any browser, the check-in app, or the web dashboard
No authentication required - the page is publicly accessible so staff and attendees can reach it without logging in
Enterprise-aware - the page automatically detects enterprise subdomains and loads the appropriate branding and content
Creating Help Content
Help content is created and managed through the WYSIWYG Help Editor on the web dashboard. The admin editor controls the default (SaaS) help page, while enterprise clients have their own editor.
Admin Help Editor
The admin-level editor manages the default help page that all non-enterprise users see.
Navigate to Admin on the web dashboard.
Click Help Editor.
Edit the page content directly in the visual editor.
Click Save to save your changes.
Editor Controls
The editor sidebar provides controls for page metadata and appearance.
Title - the page title displayed in the header and browser tab
Logo - upload or link a logo image displayed in the page header
Invert Logo - applies an inversion filter to the logo so it displays correctly on dark backgrounds
Brand Color - sets the primary accent color used throughout the page
Theme Default - choose whether the page defaults to light, dark, or system preference
Published - toggle whether the page is live and accessible at /help/app
If no published help page exists, visitors to /help/app see an "Unavailable" message.
Code View
Toggle the code view button in the sidebar to switch between visual editing and raw HTML editing. This is useful for making precise adjustments to the page structure or styling.
Live Preview
Click Open Live in the sidebar to open the published help page in a new browser tab. This shows exactly what users see.
Enterprise Theming
Enterprise clients can create their own branded help page that is shown to users accessing the help center from their subdomain.
Enterprise Help Editor
Navigate to Enterprise on the web dashboard.
Click Help Editor.
Edit the page content using the same WYSIWYG editor as the admin version.
Set your enterprise logo, brand color, and page title.
Click Save.
How Enterprise Pages Are Resolved
When a user visits /help/app, the system checks the subdomain to determine which help page to display.
Enterprise subdomain detected - loads the enterprise-specific help page if one exists and is published
No enterprise page found - falls back to the default SaaS help page, with the enterprise name used as the page title
No subdomain or system subdomain - loads the default SaaS help page
If an enterprise does not have its own help page, the default page is displayed with the enterprise name automatically set as the title (for example, "Acme Corp Support").
Logo Fallback
The logo displayed on the help page follows a fallback chain: the help page's own logo is used first, then the enterprise's logo from its profile, then the default placeholder.
Dark, Light, and System Themes
The help page supports three theme modes, controlled via the Theme Default setting in the editor.
System - follows the user's operating system preference (dark or light)
Light - forces the page to display in light mode regardless of system settings
Dark - forces the page to display in dark mode regardless of system settings
The brand color automatically adjusts between light and dark themes. In dark mode, colours are lightened for better contrast. In light mode, colours are darkened.
Hiding Sections
The help page is organized into named sections with a sidebar navigation. You can hide individual sections so they do not appear on the published page.
Open the Help Editor.
Hover over a navigation link in the sidebar of the page preview.
Click the toggle icon that appears on the right side of the link.
The section and its navigation link dim to indicate they are hidden.
Click Save to apply the changes.
Hidden sections are completely removed from the published page using CSS. Both the section content and its navigation link are hidden from visitors. Click the toggle icon again to restore a hidden section.
Image Uploads
The editor supports adding images to the help page content via upload or URL.
Click an image placeholder or an existing image in the editor.
A modal appears with two tabs: Upload and Image URL.
To upload a file, select a JPEG, PNG, GIF, or WebP image from your device. The file uploads immediately.
To use an external image, switch to the Image URL tab and paste the full URL.
Click Apply to insert or replace the image.
The same modal is used for changing the page logo. Click the Change button next to the Logo field in the sidebar to open it in logo mode.