On the web dashboard, select the Test this barcode link below the barcode number on a guest profile.
Select the barcode image type from the dropdown. The barcode image displays on screen.
Log into your event on the check-in app.
Select the Scan tab and press Tap to scan to open the scanning window.
Hold the on-screen barcode approximately 8-10 cm from the scanning window and wait for a successful scan.
You may need to adjust the distance between the device and screen to find the correct focus.
After a successful test scan, remember to check the guest back out using the Check out button on their profile page in the web dashboard.